Terms & Conditions

1. Our terms

1.1. In these terms The Self-Science Lab Ltd trading as Lauren Cartigny is referred to as “We”, “Our” or “Us”. Our clients are referred to as “You” or “Your”.

1.2. These terms, together with the Contract Form attached, comprise the entire and binding agreement between Us.

2. Fees


2.1. The way We charge for Our services is set out in the Contract Form and may be varied by Us in writing.  Unless We say otherwise, Value Added Tax is excluded from the prices We provide to You.

2.2. We may ask You to pay for our services in advance, or to pay a deposit in relation to any paid-for services.

2.3. If You decide to cancel any engagement for paid-for services, then any deposit is non-refundable and forfeit except as otherwise agreed by Us in writing at the time of our contract.

3. Payments

3.1. Where such work is to be paid, We will invoice You for Our services monthly (or at other appropriate times). Our invoice will state the work done, any expenses and the fees due. Expenses-only invoices are payable on receipt, regardless of the payment terms We agree. We can only address an invoice to You, even if someone else is to pay it.

3.2. How to pay. You can pay Us by bank transfer or card payment. Card payments normally take three working days to reach Our account. We accept debit cards and credit cards. We do not accept cash payments.

3.3. We will charge You interest at 4% above HSBC’s base rate on all overdue amounts. We trust not, but if We ever need to incur costs in recovering unpaid amounts, You agree to pay Our costs in full.

4. Our Services; Your Obligations

4.1. We offer different service options, whether individual or group. In each case the services We provide will be undertaken by fully accredited and qualified individuals, subject always to the highest standards of confidentiality, ethics and integrity. We comply with the ICF Code of Ethics (https://www.coachfederation.org.uk/credentialing/icf-code-of-ethics).

4.2. We can only work with the information You provide to Us, so We encourage all clients to be open and honest with Us. You must declare any pre-existing commercial or personal relationships with any other participants in group sessions to Us.

4.3. We may deliver the services in such a manner as We see fit from time to time, including selecting and changing the participants in group sessions where We perceive a risk of conflict or ethical dilemma.

4.4. In relation on online resources which are made available to You  as part of a paid service, then we warrant that these are available for use by You and represent Our reasonable views and opinions.  Any use of them by You without Our supervision or guidance is at Your own risk.

5. Confidential Information and Privacy

5.1. You may receive information about Us and other individuals in the provision of our services (in the case of group sessions).  All such information is highly confidential.  As such You undertake not to disclose such information to any third party without the express consent of the individual concerned.

5.2. You may not use any confidential information regarding any third party as a means of direct solicitation of that individual or his or her employing business.

5.3. We may receive information about You and other individuals directly from You, from third parties connected with your matter and from third party unconnected providers.

5.4. We safeguard all the confidential information You disclose to Us.  We will not use any confidential information You disclose to Us, or We come to hear about You in any way other than the provision of Our services, or where We are compelled by law.

5.5. All directors, employees and consultants of Lauren Cartigny Ltd are and shall remain bound by terms which are no less protective of Our clients than as set out these Terms.

5.6. We comply with applicable data protection laws to protect your personal data, and the terms of Our Privacy Policy are hereby incorporated into these Terms.

5.7. If You are a data controller or data processor.  If You are a data controller or data processor for others, and You provide to Us personal data relating to others, then You confirm to Us that You have a lawful basis for doing so under data protection law and where that basis is consent, then You confirm You have secured the consent of the data subject to Our using their data as part of Our acting for You.

6. Liability

6.1. We are only liable for the losses We cause directly.  We are not liable for your loss of profit or other indirect loss. We are not liable for matters outside Our control.

6.2. Our total liability to You is limited to a sum equal to 100% of the fees paid by You in the six months prior to the event giving rise to the loss. This limit applies to all claims against Us related in any way with Our work for You connected to Our services.

6.3. The services We provide are only for You. Nobody else can rely on Our services for any purpose, without Our written permission. We owe no duties to anyone but You.

6.4. If a claim arises, connected to Our work, You can only claim against Us, not against any of the following (even if they have been negligent): Our shareholders, members, directors or employees.

6.5. Liability that cannot be limited. This clause does not limit any liability that cannot legally be limited, such as for fraud on Our part, or for death or personal injury caused by negligence.

7. Insurance and Regulation

We maintain professional indemnity insurance. Please ask if You would like a summary of this insurance.

7. Complaints

If You are not satisfied with Our handling of a complaint then, subject to eligibility, You can ask the International Coach Federation to consider the complaint (see www.coachfederation.org.uk).

8. Termination and suspension

 9.1. You may end this agreement at any time with 30 days’ notice by writing to Us.

9.2. We may suspend or end Our services at any time if We have good reason. If so, We will write to You and will explain why and from when We will no longer work for You.  

9.3. These Terms survive any termination or expiry, and will continue to apply after your participation in Our services has ended.

9. Governing Law

The parties irrevocably agree that English law governs this agreement and any dispute or claim arising out of it or in connection with them, and that the courts of England and Wales have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with it.